| Feature
|
Description
|
Benefits
|
| Voice of the Customer System
|
A comprehensive customer listening capability (online survey) with a suite of online reports and a weekly email summary report
|
» Quick setup saves you time
» Comprehensive solution minimizes need for multiple systems with associated problems of integration
» Extensive reports gives you the information that you need to make informed decisions
|
| Number of Respondents
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There is no limit to the number of survey respondents
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» No surprise fees based on heavier than expected usage
|
| Unique Survey Web Page (URL)
|
You get a unique web address (URL) that you can place as a link off your own web-site to launch the survey or as a direct URL for the user to enter in their web browser. Eg. SurveyDining.com/MyRestaurant
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» Easy to use / easy to remember website link
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| Custom Survey Branding
|
You can place your own custom banner graphic at the top of each survey to reinforce your brand. The default is: "Restaurant-name Customer Satisfaction Survey"
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» Custom look and feel for your survey to reinforce your brand
|
| Custom Welcome Message
|
You can create a custom welcome message the survey taker sees when they start their survey
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» Ability to personalize what you want to say to survey takers
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| Custom Reward
|
You can create a custom reward that the user receives for completing the survey
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» Survey takers are incented to complete surveys, which in turn, provides you valuable decision-making information
|
| Custom Thank You Message
|
You can create a custom thank you message the survey taker sees when they complete their survey
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» Ability to personalize what you want to say to survey takers
|
| Custom Certificate Numbering
|
Every survey taker gets a unique certificate number based on your requested certificate format. Eg. certificate number must be in format "ABC123456"
|
» Provides a method of validating survey certificates
» Another method of survey personalization
|
| Survey Reporting Portal
|
Log in to your reporting account and review trends, key metrics, and results of your customers' surveys
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» Your own secure location allowing you to notice trends and make more informed decisions
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| Customer Rescue
|
A weekly email notification detailing potential customer issues
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» Connect with your customers on a one-on-one basis to help build loyalty, one customer at a time
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| Exception Reporting
|
Emails you receive on a weekly basis providing you meaningful decision information, eg. "Quality of food" is down 25% this past week
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» Email reminder makes it easier to ensure that you are benefitting from the system with a minimum of time required
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