| Who Benefits
|
The Benefit
|
Benefit Details
|
| Restaurant
|
Customer loyalty peace of mind
|
Objective information on customer satisfaction and customer loyalty through trend reports and metrics
|
| Restaurant
|
Diners that are more likely to return
|
Because they believe the restaurant cares about their opinion and they have a return reward
|
| Restaurant
|
Better knowledge of what the customer thinks
|
Resulting in improved decision-making because it will be based on customer input
|
| Restaurant
|
Find out about dissatisfied customers right away
|
Prevent customers from leaving without saying anything, or worse, sharing their experiences with others and never telling restaurant management
|
| Restaurant
|
Pro-actively respond to trends
|
Observe and respond to trends, both positive and negative, that would be too subtle to notice without the SurveyDining solution
|
| Diner
|
Feel that my opinion counts
|
Just knowing that the restaurant has a sophisticated system and that 'my' opinion is considered
|
| Diner
|
Return incentive
|
Rewarded for completing the survey with a certificate that is redeemable on a future visit
|
